Welcome to Sidcup Flowers. These Terms & Conditions govern your use of our website and the ordering of flower delivery services in Sidcup and surrounding areas. Please read these terms carefully before placing an order. By using our website and submitting an order, you agree to be bound by these terms.
These Terms & Conditions apply to all orders placed online with Sidcup Flowers by customers in Sidcup and neighbouring regions. Using our online platform signifies your acceptance of these terms as they apply at the time of your order.
1. Browsing and Selection: You may browse the range of flowers and related products offered for delivery across Sidcup and selected nearby locations. Add your preferred items to your online basket.
2. Order Submission: Once you are ready to proceed, you must submit your order through our website. You will be required to provide delivery details, recipient information, and your contact details. Please ensure all information is accurate to avoid delivery issues.
3. Order Acknowledgement: Upon submission, you will receive an online confirmation summarising your order. This confirmation does not indicate acceptance; it acknowledges that your order has been received.
4. Contract Formation: The contract for flower supply and delivery is only formed once Sidcup Flowers has dispatched your order and sent you a final order acceptance notification. We reserve the right to refuse or cancel order requests before this point, with a full refund provided where applicable.
5. Delivery Area: Orders may be placed for delivery across Sidcup and eligible surrounding areas as indicated on our website. Orders for locations outside our delivery zone may be declined or subject to alternative arrangements.
1. Methods Accepted: Payment must be made in full at the time of ordering via the secure payment methods available on our website. Accepted payment methods typically include credit cards, debit cards, and select online payment gateways. All payments are processed securely.
2. Pricing: All prices shown on the website are in Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable. Delivery charges are clearly indicated in the order summary before payment and may vary by destination within Sidcup or nearby localities.
3. Payment Failures: If your payment is not authorised or fails to process, the order will not be accepted. Where applicable, you may be prompted to try a different payment method to complete your transaction.
4. Payment Security: We take reasonable care to ensure our site and payment gateways are secure. You are responsible for maintaining the confidentiality of your account details during the order process.
1. Customer Cancellations: If you wish to cancel or amend your order, please notify us as soon as possible. Because flowers are perishable and many orders are processed and dispatched rapidly, we may not be able to accommodate late cancellation requests. Generally, orders can only be cancelled or amended if we have not already prepared or dispatched them.
2. How to Cancel: To request a cancellation or amendment, contact Sidcup Flowers using the contact options described on our website. Include your order reference to ensure prompt handling. Cancellations and amendments are at the sole discretion of Sidcup Flowers and are not guaranteed after the order has entered preparation for delivery.
3. Refunds: If your cancellation request is accepted before dispatch or substantial preparation, a full refund will typically be issued to the original payment method. Refunds may take several business days to appear depending on your payment provider.
4. Non-Delivery or Substitutions: If we are unable to fulfil your order due to stock or delivery issues, you will be contacted and given the choice of an alternative arrangement, rescheduling, or a full refund. Where flower varieties are unavailable, Sidcup Flowers reserves the right to make suitable substitutions, ensuring value and similar presentation are maintained.
1. Perishable Nature of Products: Given the fresh and perishable nature of flowers, returns for unwanted items are generally not possible unless the products are defective or not as described.
2. Damaged or Incorrect Orders: If your flowers arrive damaged or do not match your order specifications, please notify us within 24 hours of delivery. Where a complaint is upheld, we will offer a replacement delivery or refund at our discretion.
3. Evidence Required: For any complaint or return, evidence of the issue is usually required, such as detailed photographs of the flowers as delivered.
1. Delivery Scheduling: Sidcup Flowers delivers orders within Sidcup and neighbouring areas as specified at checkout. While we endeavour to deliver on your chosen date and within your preferred time slot, these cannot be guaranteed, especially during peak periods or unforeseen circumstances such as extreme weather or high demand.
2. Delivery Instructions: You are responsible for providing accurate delivery instructions. If the recipient is unavailable, flowers may be left with a neighbour or in a safe location at our discretion. Photographic evidence of delivery may be retained.
3. Failed Deliveries: In the event of a failed delivery due to incomplete or incorrect details, or if no suitable alternative is available, you may be liable for redelivery fees or no refund at our discretion.
1. Our Responsibility: Sidcup Flowers provides its flower delivery service with reasonable care and skill. However, we are not liable for losses resulting from incorrect delivery details or circumstances outside our reasonable control, including delays or non-performance caused by events such as accidents, extreme weather, or supply chain disruptions.
2. Limitation of Liability: To the fullest extent permitted by applicable law, Sidcup Flowers shall not be liable, whether in contract, tort, or otherwise, for any indirect, special, incidental, or consequential damages arising out of or in connection with orders or our website. Our total liability for any claim arising out of any order is limited to the amount paid for the specific order.
3. Product Variations: Please note that pictures of floral arrangements are illustrative. While we make every effort to replicate designs shown, flowers are seasonal and natural products, and substitutions may be necessary. Colours, shapes, and sizes may vary slightly.
4. Personal Messages and Cards: You are responsible for the content of personal messages included with deliveries. Sidcup Flowers reserves the right to refuse messages deemed offensive or in violation of applicable laws.
Sidcup Flowers processes customer data in accordance with applicable UK data protection legislation. Your data will be used solely for processing orders, managing deliveries, and as otherwise described in our published Privacy Policy. We do not share your personal data with parties outside those necessary for fulfilling your order, except where required by law.
1. Jurisdiction: These Terms & Conditions and any contract for the supply of flower delivery services by Sidcup Flowers are governed by and construed under the laws of England and Wales.
2. Dispute Resolution: Any disputes, claims, or proceedings arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales. Both parties agree to seek an amicable solution prior to the initiation of legal proceedings.
Should any provision of these Terms & Conditions be found invalid or unenforceable under applicable law, such provision shall be severed and the remaining terms shall remain valid and enforceable.
Sidcup Flowers reserves the right to update or amend these Terms & Conditions at any time. Any changes will be posted to our website and will not affect orders already placed at the time of amendment.
These Terms & Conditions, together with any documents or policies referenced herein, constitute the entire agreement between you and Sidcup Flowers regarding your use of our online services for flower delivery in Sidcup and surrounding areas.
If you require clarification, or further information, or wish to discuss any aspect of your order, please refer to the contact details provided on our website. We will endeavour to respond promptly to all legitimate queries regarding our online flower delivery services.
Thank you for choosing Sidcup Flowers for your online flower delivery needs throughout Sidcup and neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sidcup, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sidcup.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
