At Sidcup Flowers, our priority is to delight our customers with beautiful, fresh flowers, every time. As your trusted local Sidcup florist, we pride ourselves on delivering top-quality blooms to households and businesses close by. We stand by our Fresh Flowers Guarantee: if your flowers are not at their freshest upon arrival, we will resolve the issue quickly and professionally.
We take meticulous care in preparing and transporting your floral arrangements, but in the rare event your order arrives damaged, please contact us as soon as possible after delivery. Damages include wilted stems, crushed blooms, or any significant defects compromising the bouquet’s appearance or longevity. To help us serve you more efficiently, kindly provide clear photographs of the damaged flowers along with your order reference, ideally within 24 hours of receiving your delivery.
We guarantee all our flowers to be fresh upon delivery and, with proper care, to last a minimum of 5 days. Please follow any care instructions provided with your bouquet to ensure maximum vase life. Should you notice an issue with freshness within this 5-day window, please notify us so we can investigate and provide a suitable solution. After this window, natural decline of flowers is to be expected.
Your satisfaction is important to us. If your flowers fall short of our Fresh Flowers Guarantee due to damage or lack of freshness, we offer two options:
Our team will review each case individually to ensure a fair and prompt resolution. In some circumstances, we may request the return of the original bouquet for quality investigation, though this is not always necessary.
If you are dissatisfied with any aspect of your Sidcup Flowers experience, we want to hear from you. Please contact us with details about your concern, including your order reference and photographs if relevant. Our team is committed to resolving your complaint quickly, professionally, and to your satisfaction. Feedback is always welcome as it helps us raise our standards even higher for our valued customers in Sidcup and surrounding areas.
Sidcup Flowers has built a reputation for reliability and quality in providing fresh flowers to local households and businesses. We understand how important timely service and product quality are—especially for special occasions and business needs. When you order from us, you are supporting a local business that truly cares about the community and its customers.
Your trust means everything to us. Rest assured, our team is always here to help with any returns, refunds, or complaints you might have. We look forward to serving you again soon, with the freshest flowers in Sidcup.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
